Hello,
I'm trying to support a remote user who is having problems with web pages taking a long time to load. He's using Windows 7 Pro with IE 11 and it's the same company image that everyone else is using.
He said web sites always used to come right up but now is taking much longer. We tried both IE and Chrome with similar results. I tried going to the same sites from my computer and they pop right up for me. My remote connection to his laptop seemed fine so I'm not convinced it's his connection speed. I removed some tool bars, scanned for and removed some malware, updated video and network drivers, cleared the temp file and cache, and did a reset on IE.
After that it seemed to be fine at first but then it slowed down again. Everything else on the laptop seems to work and the web pages, once they load, seem to be ok.
Am I missing anything? What else could I take a look at?
Thanks.
Chris Hansen