Okay so I just did a fresh install of Windows Server 2012 R2 (Build 9600) (was running Server 2012) on my system approximately 2 days ago. After getting all my drivers installed and basic applications I wanted to relax to a show on Netflix. However, when I attempt to play a video I will see the buffering (different percentages each time) then it will stop suddenly and give the error below.
Whoops, something went wrong... Netflix Video Player Unavailable
Our apologies - we cannot find the right components to play Netflix.
Please ensure your version of Internet Explorer is the latest available.
Error Code: H7354
My first troubleshooting step was to search the internet and found nothing regarding that error code. I did learn that when using IE11 with Netflix that Silverlight is not used. However I attempted to install the latest version fromhttp://www.microsoft.com/silverlight (v5). After doing so I still got the same error, but Netflix would now work in Mozilla FireFox and Google Chrome.
I searched Netflex and found http://download.microsoft.com/download/6/C/9/6C970550-32AB-4235-9CDD-7FC9DD848BBB/silverlight.diagcab which does some repairs on Silverlight. This did not help. I have Netflix in my "Trusted Sites" as "*.Netflix.com" as well. I contacted Netflix support, but they were not able to help with this error and say that this is a Microsoft issue.
I contacted one of Microsoft's Support line who attempted to help me the best they could. They attempted to remote into my system tried changing several settings, uninstalling and reinstalling Silverlight. I have a work-around using another browser, but I would rather use Internet Explorer as in the past it works better. I should probably note that I was running Internet Explorer 10 on my previous Operating System.
Can anyone help?
Note: I posted in this forum based on the recommendation from my original post...
http://answers.microsoft.com/thread/e35c9127-4e38-4f20-b8a7-c6081c51d60d