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Unable to Re-install IE9

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  • Environment
  • Windows Server 2008 R2 SP1
  • 4 GB Ram
  • 4 GB free disk space

We were having issue with IE9 on this server so we uninstalled it with the intention of reinstalling it.  When we reinstall it we get the following error:

Neutral MSU installation failed (exit code = 0x00003715 (14101))

I have tried:

  1. disabling and relabeling IE8
  2. System Update Readiness Tool
  3. Running the stand alone installer with and without the network connected and in safe mode
  4. Ran Microsoft Fix.It
  5. Deleted the local package C:\Windows\TEMP\IE928D4.tmp\
  6. Ran the following command: FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstallingpackage@fname&&start /wpkgmgr /up:@fname /norestart"
  7. Stopped "Windows Update Service and deleted the contents of C:\Windows\SoftwareDistribution and restarted the "Windows Update Service"

I have included  the IE9_Main.Log and System Update Readiness log below

----------IE9_main.log-------------------------

00:00.000: Started: 2013/11/26 (Y/M/D) 11:37:51.078 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.000: Command line: "C:\Users\chworthe\Desktop\IE9-Windows7-x64-enu.exe"
00:00.000: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
00:00.000: INFO:    Previous version of Internet Explorer: 8.0.7601.18283
00:00.000: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.016: INFO:    ...and 9.1.0.0...
00:00.016: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.016: INFO:    iexplore.exe version check success. Install can proceed.
00:00.016: INFO:    Trying to extract ID: 7006 (0) as "IE9-neutral.Extracted.cab"
00:00.234: INFO:    Trying to extract ID: 5006 (0) as "IE9-support.cab"
00:00.624: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
00:00.624: INFO:    Windows 7 operating system detected.
00:00.640: INFO:    Service pack major: 1
00:00.640: INFO:    Service pack minor: 0
00:00.640: INFO:    Service pack name:  Service Pack 1
00:00.686: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:15.787: INFO:    The neutral package failed to download.  Error: 0x800c0005 (2148270085)
00:15.787: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:15.787: INFO:    The no reboot policy and supplemental files failed to download correctly. Wait return value was 0x00000000 (0)
00:15.803: INFO:    No reboot logic message NrApiStart(0), lParam=0x00456530 returned 0x00000000.
00:16.021: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000000 returned 0x00000000.
00:17.971: INFO:    No reboot logic message NrApiDecisionDialog(2), lParam=0x00000000 returned 0x00000000.
00:29.624: INFO:    No reboot logic message NrApiPreInstall(3), lParam=0x00000000 returned 0x00000000.
00:29.624: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000000 returned 0x00000014.
00:29.624: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE928D4.tmp\IE9-neutral.Extracted.cab
00:29.640: INFO:    Launched package installation: C:\Windows\system32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE928D4.tmp\IE9-neutral.Extracted.cab /quiet /norestart
00:34.429: INFO:    Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
00:34.445: ERROR:   Neutral MSU installation failed (exit code = 0x00003715 (14101)).
00:34.445: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00003715 returned 0x00000000.
00:56.831: INFO:    No reboot logic message NrApiPostInstall(8), lParam=0x00000000 returned 0x00000000.
00:56.831: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:56.831: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:56.862: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:58.859: INFO:    Setup exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
00:58.875: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE928D4.tmp
00:58.875: INFO:    Unable to remove directory C:\Windows\TEMP\IE928D4.tmp, marking for deletion on reboot.
00:58.890: INFO:    Released Internet Explorer Installer Mutex

System Update Readiness

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2013-11-26 11:08

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 311
 No errors detected


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