I own and use an HP G62-347 laptop. AMD Dual Core "Vision" with Windows 7 Home Premium 64 bit OS. This is my third HP laptop, and 12th or so computer since the 90's. A few weeks ago, I downloaded and installed Firefox v 13.0.1 to give it a try. This is the first time I have tried Firefox for browsing. A week or so ago, Adobe updated their Flash to v 11.3.300.362 and it downloaded and installed on my system. ( I am sure other things might have happened, but this is all I remember at this time ) Firefox then started acting funny, flashing windows between "Not Responding" and back to a normal window, Flash started crashing, and everything went "buggy." I tried IE9, and Flash wasn't working there. When I went to "Manage Add On's"all of my Add On's were "Disabled." I clicked on the first to choose it, in order to "Enable" it but all of the buttons in the window were greyed out and not functional. Each of some 10 or so add ons were the same way. Nothing worked in that window. And IE9 was not working either.
I tried to uninstall it and then to reinstall it following Microsoft Answers and knowledge base articles, using it Uninstall/View Updates routine, "Fix It" and using the "FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart", information and directions as well. Running that as admin., 5 times gave me Ox8007371B and Ox80070005 error messages referring to 2 Optional Packages, 2 other Packages with the same numbers and tildes as the Optional ones, and packages referred to as Top Level and Vista Plus Update, andMini LPW... all failing with one of those two error numbers above.
I haven't tried yet to do a straight reinstall yet, as this is where I am and am unsure if I am making things worse. I haven's done a system restore yet because I would have to go through the process of reinstalling a couple of new programs, etc...
I still have a very buggy IE9 as described, and the Firefox has been goofy with the Adobe Update as well. Is there anything I can do other than a System Restore to fix this that would be easier than the System Restore process? I have all of my Favorites and bookmarks from IE9 saved elsewhere.
Thank you for your help!
mike0921
Richard M Fielder
