I am using Windows 7 64-bit and IE9. I recently received a couple of blu-ray movies with a digital copy. Upon trying to install them I got a message saying I needed to upgrade the most recent version of windows media player (i already have WMP 12). After several emails back and forth with Paramount they were unable to help me with my issue and I was told it was a Microsoft issue. Here are the instructions they sent me:
Hello,
The problem you’re facing is because of issues with DRM components
on your PC. To correct this issue we provide a link to Microsoft's security update page, which you can also go to directly here:
http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
Disable ad-blocking software to ensure the page loads correctly.
This page must be viewed in Internet Explorer.
If doing this has no effect, you may need to remove/rename
the DRM cache on your system and re-upgrade Windows Media security components. Here’s how:
- Verify that theShow hidden files and folders option is turned on. To do this, follow these steps:
Windows 7- Start Windows Explorer. To do this, clickStart, typeuserinit.exe in theStart Search box, and then press ENTER.
- ClickOrganize, and then clickFolder and Search Options.
- Click theView tab.
- Clickthe option beside SHOW HIDDEN FILES AND FOLDERS - click Apply - click OK
- Locate the DRM folder on the computer. Typically, the DRM folder
is located in the following location.
Note In these paths,drive represents the drive on which Windows is installed.
Windows 7
o Windows 7 x86-based versions
drive:\ProgramData\Microsoft\Windows\DRM
drive:\ProgramData\Microsoft\Windows\DRM
o Windows 7 x64-based versions
drive:\ProgramData\Microsoft\Windows\DRM
drive:\ProgramData\Microsoft\Windows\DRM
Rename the DRM folder to DRMbackup.
- Right-click the DRM folder, and then clickRename.
- Type DRMbackup, and then press ENTER.
- Close Windows Explorer.
If you receive an “Access denied” error message when you try to rename your DRM folder, start the computer in
safe mode and log in as the computer administrator. To do this, follow these steps:
- Restart the computer and start pressing the F8 key on your keyboard. On a computer that is configured to start multiple operating systems, press the F8 key when theBoot menu appears.
- Select thesafe mode option when theWindows Advanced Options menu appears, and then press ENTER.
Reset the DRM security component. To do this, visit the following Microsoft Web site, and then follow the steps
to upgrade the DRM security component:
http://go.microsoft.com/FWLink?LinkID=34506
Note When you access this site through Internet Explorer on a Windows 7-based computer, you may receive a "user account control" popup message that requires that you enter the administrator password to continue.
Note When you access this site through Internet Explorer on a Windows 7-based computer, you may receive a "user account control" popup message that requires that you enter the administrator password to continue.
NoteIf
you are running Windows 7 x64 and the Upgrade button on the site listed earlier in this step appears dimmed,
you will have to start Internet Explorer by using an account on the computer that has Administrative privileges in order to continue.
Please go to the Digital Copy web page again, select “Transfer to Windows Media Player” and follow further instructions
in case of Digital Download. In case you have a Digital Copy disc, please insert the disc and select transfer to Windows Media Player.
Restore the setting of theHidden files and folders option. To do this, follow these steps:
Windows 7
- Start Windows Explorer. To do this, clickStart, type userinit.exe in theStart Search box, and then press ENTER.
- ClickOrganize, and then clickFolder and Search Options.
- Click theView tab.
- ClickAdvanced Settings.
- UnderHidden files and folders, clickDo not show hidden files and folders, click to select theHide Protected Operating System files (recommended) check box, and then clickOK.
Please reply back to us and let us know in case of further issues!
Thanks!
DIGITAL COPY SUPPORT
I tried everything they suggested, but when I went to IE, the upgrade button was grayed out. They suggested this:
Hello,
If you are using Windows Vista or Windows 7 and the Upgrade
button is not active when you go to the security update page at http://drmlicense.one.microsoft.com/Indivsite/en/indivit.aspyou
may also need to disable protected mode in Internet Explorer to get the page to load correctly. Here's how:
1. Launch Internet Explorer.
2. Select Tools from the top menu, and click Internet Options.
3. In the panel that pops up, select the Security tab.
4. Uncheck the option for “Enable Protected Mode (requires restarting Internet Explorer)”
5. Click Apply, OK, and close the Internet Explorer browser.
6. Restart Internet Explorer and go to the address http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
7. The Upgrade button should now be operational.
Thanks!
DIGITAL COPY SUPPORT
DIGITAL COPY SUPPORT
the upgrade button was not operational when I tried their suggestion. After emailing them back another time they told me that it was a Microsoft issue.
any ideas on what I might be able to do?
Thanks