Dear community,
we are running internet explorer 11 on our workstations (windows 7 and 8.1). When we try to access the website http://support.microsoft.com we cannot access the site as it get stuck on the page http://login.live.com. This makes it impossible for me to access
any resources such as KB articles etc. The message that we get on the login.live.com page is: "Something went wrong and we can't sign you in right now. Please try again later."
However if I try to access this page using a different browser such as firefox I do not experience this problem. Furthermore if I first login to login.live.com or outlook.com etc and then try to access to page support.microsoft.com I am able to access it
without a problem.
Can you please help me determine the cause of this problem as we are experiencing this problem on all our server, terminal server and workstations in our network which makes me believe that there is either a problem with the site or we may be perhaps infected with a virus etc (although all scans came back clean).
Any assistance will be highly appreciated.
(Note I Have tried deleted all cookies, browsing history, cached credentials etc without success)
Regards,
Screech