Hi,
I've got a laptop that I need to repair and it ran very slow. I took some malware, virusses and PUA (Potentionally unwanted/unsafe applications) off on an external computer with Malwarebtytes and ESET, I also ran sfc /scannow (with /offwindir and /offbootdir switches) and it returned no errors. When I placed the harddisk back in the laptop I ran another scan in safe mode, with Malwarebytes, and it found some more threats (non-malware), I also removed some applications I didn't trust manually in normal mode afterwards.
Then I wanted to download a file in Internet Explorer (v11) and I could browse sites and everything, it asked me if I want to configure/start add-ons, this all worked fine, the thing that doesn't work is the popup (Run/Save/Cancel) when I want to download a file the whole popup doesn't respond (not even the red close cross), the buttons are click-able and I see them being clicked, nothing happens.
I've tried a lot of things to solve this problem: sfc /scannow (with offline switches and when placed in laptop no errors, twice), reset IE via inetcpl.cpl > advanced settings (a few times), Restore advanced settings, Windows Updates, iexplore -extoff, I even removed IE 11 and reverted to IE10 the problem remained, I upgraded to IE11 and the problem remained. I cleaned all IE related files with CCleaner, which I also used to clean the registry after the malware scans. In safe mode the buttons also don't work. When I start Internet Explorer, it asks if I want to enable Ask Toolbar Quick View. I removed everything related to Ask Toolbar and I couldn't find this Ask Toolbar Quick View in Control Panel > Programs and Features if I open regedit and look for"ask", I get nothing related to this toolbar thing.
I've spent hours looking for a solution and tried everything I can think of, if anyone has experience with this problem or has tips to solve this issue, please share. I'll do likewise if I get to a solution.
Regards,
Ranko