HI All,
I am trying to work through an issue involving an online check through Accounts payable downloading to a blank Excel document. If the user saves the file it opens as it should but if she chooses to open it, it opens blank. If I go to View>Arrange All> leave the Tile selected (basically do nothing but click OK) and click OK it opens. I have done an Office repair with no luck and also a complete uninstall then used the office removal tool then reinstalled with reboots in-between and still no change.
This computer is on a domain and I can get the check to export to excel without any issues on another computer so I know it's not her roaming profile. I can get it to work on my machine and others as me, admin and her but on her machine no luck. I have opened IE settings on her machine and a working machine and matched the settings exactly as well as Excel settings. I have started Excel in safe mode and exported but no luck. I have disabled all add ins in excel and added the site to compatibility settings and trusted sites in IE. I reset the browser and deleted history with all options selected.
In the beginning I was receiving the error "The file format and extension of ".xls" don't match. The file could be corrupted or unsafe. Unless you trust its source, don't open it. Do you want to open it anyway?" I checked the following In Windows Explorer Tools > Folder Options > View tab > made sure "Hide extensions for known file types" was unchecked.
I also did
- Open your Registry (Start -> Run -> regedit.exe)
- Navigate to HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\OFFICE\12.0\EXCEL\SECURITY
- Right click in the right window and choose New -> DWORD
- Type “ExtensionHardening” as the name (without the quotes)
- Verify that the data has the value “0″
No luck.
If I log into the computer as local admin or my domain account it still opens blank.