Hello,
can´t install IE11 on server2008R2SP1 all other winupdates are applied, only update of IE11 failes.
Also manually installation wihtout internet connection and param -update-no failes.
removing of IE9 also failes.
Eventviewer talks:
ID 1001
Fault bucket , type 0
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.1.7601.17592
P2: Microsoft-Windows-InternetExplorer-Package-TopLevel
P3: 11.2.9600.16428
P4: amd64
P5: unknown
P6: 80070002
P7: Stage
P8: Resolved
P9: Installed
P10: DISM Package Manager Provider
Analysis symbol:
Rechecking for solution: 0
Report Id: 3e109fa0-7487-11e4-bc5b-00155d013603
Report Status: 4
And also these errors in logfile:
0x80070643
Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
Neutral package installation failed (exit code = 0x00000002 (2))
And complete logging:
00:00.000: ====================================================================
00:00.047: Started: 2014/11/25 (Y/M/D) 10:40:54.768 (local)
00:00.109: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.140: Command line: IE11-Windows6.1-x64-en-us.exe /update-no
00:00.187: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.234: INFO: Previous version of Internet Explorer: 9.0.8112.16592
00:00.281: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.343: INFO: ...and 11.1.0.0...
00:00.375: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.422: INFO: iexplore.exe version check success. Install can proceed.
00:00.468: INFO: Operating System: Windows Server: 6.1.7601 (Service Pack 1)
00:00.515: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.562: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.609: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.937: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:03.000: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1F339.tmp\Spelling_en.msu.
00:03.047: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:03.109: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1F339.tmp\Hyphenation_en.msu.
00:03.156: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:05.172: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1F339.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1F339.tmp\HardwareBlockingList.xml"
00:05.234: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:05.531: INFO: Hardware support check succeeded. Installation will continue.
00:05.578: INFO: Windows 7 operating system detected.
00:05.625: INFO: Service pack major: 1
00:05.672: INFO: Service pack minor: 0
00:05.734: INFO: Service pack name: Service Pack 1
00:05.797: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:05.859: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:05.906: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18409 >= 6.1.7601.17727 (True)
00:05.937: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:05.984: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:06.031: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:06.078: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:06.125: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:06.172: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:15.890: INFO: Waiting for 0 prerequisite downloads.
00:15.968: INFO: The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:16.031: INFO: Waiting for 0 language pack downloads.
00:16.078: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:16.172: INFO: No reboot logic message NrApiStart(0), lParam=0x00491468 returned 0x00000000.
00:16.797: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:16.859: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:16.890: INFO: Installing with the extracted package. C:\Windows\TEMP\IE1F339.tmp\IE11-neutral.Extracted.cab
00:16.937: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F339.tmp\IE11-neutral.Extracted.cab /quiet /norestart
00:42.656: INFO: Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
00:42.750: ERROR: Neutral package installation failed (exit code = 0x00000002 (2)).
00:42.843: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:42.953: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:43.015: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:43.047: INFO: Waiting for Active Setup to complete.
00:43.093: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:48.140: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:53.172: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:58.218: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:03.250: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:08.297: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:13.343: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:18.422: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:23.468: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:28.531: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:33.578: INFO: Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:38.625: INFO: Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:43.656: INFO: Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:48.687: INFO: Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:53.718: INFO: Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:58.797: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
06:44.125: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
06:44.203: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1F339.tmp
06:44.328: INFO: Unable to remove directory C:\Windows\TEMP\IE1F339.tmp, marking for deletion on reboot.
06:44.390: INFO: Released Internet Explorer Installer Mutex
Does anybody knows how to solve this one?
gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS