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"What do you want to do with this file?" is not the prompt I want.

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I have a problem:  SharePoint 2010 Ent/Office 2010 (win 7 & win 8) - some users click on a .xlsx file in SharePoint and receive the "What do you want to do with this file?" prompt; others do not get this message, but instead Excel opens, opens the file read only while still connected to SharePoint - if the users clicks on the Edit button in the Yellow Banner, they can edit - changes are saved to SharePoint. For the folks that receive the "what do you want to do with this file?" message, they cannot edit and save changes to SharePoint easily. We use a variety of browser versions:  IE9&10&11. Surfing forums hasn't helped much - anyone shed some light on this?

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