Hello,
I am having trouble logging in to the UHRS Web in IE11.
I have to sign in with my WLID. I can remember it perfectly, still I have been unable to log in to the UHRS Web since 9/24, when I was suddenly disconnected.
There is no specific error.
I just go to the UHRS Web Entry Link.
I click on "Sign in with LiveID". Then I see the window where I usually enter my username (Microsoft account) and password. I enter them as usual, there is no message about the incorrect WLID or password, which happens when you enter the wrong ones.
After that I click on "Sign in". This small window then disappears and nothing else happens, I stay where I have been and do not log in as usual.
The interesting fact is that everything is OK in IE11 (the same version) on my husband's computer. I log in without any problems.
On my computer, I have the latest IE version (IE 11). My antivirus program is OK. I have tried to scan my computer for viruses and spyware with different programs. No result. I still have difficulty logging in to the UHRS. It is the first time I have had such
a problem since January.
I have tried all the steps suggested by the technical support team including clearing the application cache and disabling all the add-ons.
The problem seems to be in the browser or antivirus settings though I have not changed them myself in any way.
Is there anything I can do about it?