Our Hosted Exchange provider switched us to Outlook Web App 2010 over the weekend and it causing us a lot of problems.
On our Windows 2008 x64 Server Standard SP2, OWA causes Internet Explorer to crash anytime a user tries to change to a different folder.
The only error message we get is:
Internet Explorer has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Steps taken:
Disabled all add-ins.
Reverted from IE 9 to IE 8 as that works on our Windows 2003 servers.
Reset Internet Explorer.
Added the site to the Trusted Sites list.
Tried it in Compatibility Mode.
Uninstalled Silverlight (http://social.technet.microsoft.com/Forums/exchange/en-US/c9d87352-e6a9-4123-b82e-c65e71e94fe0/owa-2010-crashes-ie9)
Performed all steps listed at http://support.microsoft.com/kb/813444/en-us
After going through all of that, I disabled add-ins one by one. When I disabled the Windows Media Player add-in, OWA worked properly. Although there is a constant error message in IE8 that a necessary add-in is disabled. Since WMP is the only add-in disabled, I presume that is the one.
Here is the info about the add-in:
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 11.0.6002.18311
File date:
Date last accessed: September 02, 2014, 3:33 PM
Class ID: {6BF52A52-394A-11D3-B153-00C04F79FAA6}
Use count: 3
Block count: 10
File: wmp.dll
Folder: C:\Windows\System32
So how do I make OWA work with IE8 and IE9 and WMP which is supposedly necessary?
OWA does work in Chrome though. Isn't that ironic?
Guy McDowell - IT Generalist http://www.guymcdowell.com