I have three computers connecting to the Microsoft Community Forums:
Desktop –Windows 7 and Internet Explorer 11
Laptop –Windows 7 and Internet Explorer 11
Desktop –Windows 8 and Internet Explorer 11
The problems started yesterday morning when the Windows 7 Desktop started failing to automatically log into the Microsoft Community Forums. The message that appears is:
Something went wrong and we can’t sign you in at the moment. Please try again later.
Using the Windows 7 Laptop and Windows 8 Desktop I can log on but I cannot establish why I cannot log on using the Windows 7 Desktop. During the whole time I have been troubleshooting I have always been able to log on to the TechNet Forums, which seems to establish that the Microsoft Live Account has been working the whole time the problem has existed. Before becoming convinced that the Microsoft Live Account was OK I did change the password but doing this changed nothing.
I had problems with a long running script. The script when it occurred was not immediately apparent. The screen seems to freeze, Eventually a message appeared referring to the script which allowed you to stop it or allow it to continue.
I have not seen the message since the last time I stopped it. Having said that the window displayingSomething went wrong and we can’t sign you in at the moment. Please try again later occurs now after a series of addresses flashes in the address bar referring toContinue before the window with the longer message appears. If you then look at the History there are a number of references toContinue under login.live (login.live.com)which conclude with Sign in to your Microsoft account.
I believe that the computer is free of malware. I have completed scans using Malwarebytes and ADW Cleaner. Nothing found. I have used cCleaner to remove temporary files, cookies etc. I have cleared DNS Cache, run System File Checker and used a system restore point.
The problem seems to only relate to login.live (login.live.com).
What more can I do to resolve this problem
TIA, Gerry
