I am trying to install Internet Explorer 10 on a windows 7 SP1 x86 machine using the Microsoft Patch Update via SCCM.
The installation fails. Following is the Install log :
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00:00.000: ====================================================================00:00.015: Started: 2014/04/01 (Y/M/D) 03:21:31.957 (local)
00:00.015: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.015: Command line: "C:\WINDOWS\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x86.exe" /WSUS
00:00.015: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.218: INFO: Previous version of Internet Explorer: 9.0.8112.16540
00:00.218: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.218: INFO: ...and 10.1.0.0...
00:00.249: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.249: INFO: iexplore.exe version check success. Install can proceed.
00:00.249: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.265: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.265: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.405: INFO: Trying to extract ID: 6006 (0) as "IE10-neutral.Extracted.cab"
00:00.686: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.702: INFO: Extracted Spelling dictionary for en to C:\WINDOWS\TEMP\IE15A30.tmp\Spelling_en.msu.
00:00.717: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.733: INFO: Extracted Hyphenation dictionary for en to C:\WINDOWS\TEMP\IE15A30.tmp\Hyphenation_en.msu.
00:00.733: INFO: Trying to extract ID: 6128 (1033) as "IE10-support.cab"
00:02.745: INFO: Launched program to check hardware: "C:\WINDOWS\TEMP\IE15A30.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\WINDOWS\TEMP\IE15A30.tmp\HardwareBlockingList.xml"
00:04.118: INFO: Hardware support check succeeded. Installation will continue.
00:04.118: INFO: Windows 7 operating system detected.
00:04.118: INFO: Service pack major: 1
00:04.118: INFO: Service pack minor: 0
00:04.134: INFO: Service pack name: Service Pack 1
00:04.149: INFO: Version Check for (KB2670838) of C:\WINDOWS\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:04.165: INFO: Version Check for (KB2639308) of C:\WINDOWS\System32\Ntoskrnl.exe: 6.1.7601.18205 >= 6.1.7601.17727 (True)
00:04.165: INFO: Version Check for (KB2533623) of C:\WINDOWS\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:04.399: INFO: Version Check for (KB2731771) of C:\WINDOWS\System32\kernel32.dll: 6.1.7601.18229 >= 6.1.7601.17932 (True)
00:04.430: INFO: Checking for correct version of C:\WINDOWS\Fonts\segoeui.ttf.
00:04.477: INFO: Version Check for (KB2786081) of C:\WINDOWS\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:11.544: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:11.575: INFO: Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
00:12.199: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:17.206: ERROR: SQM Upload failed while uploading "C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
00:17.206: INFO: Cleaning up temporary files in: C:\WINDOWS\TEMP\IE15A30.tmp
00:17.284: INFO: Unable to remove directory C:\WINDOWS\TEMP\IE15A30.tmp, marking for deletion on reboot.
00:17.300: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.094: Started: 2014/04/01 (Y/M/D) 09:20:29.365 (local)
00:00.094: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.094: Command line: "C:\WINDOWS\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x86.exe" /WSUS
00:00.094: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.094: INFO: Previous version of Internet Explorer: 9.0.8112.16540
00:00.110: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.110: INFO: ...and 10.1.0.0...
00:00.110: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.110: INFO: iexplore.exe version check success. Install can proceed.
00:00.110: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.125: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.125: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.125: INFO: Trying to extract ID: 6006 (0) as "IE10-neutral.Extracted.cab"
00:00.312: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.328: INFO: Extracted Spelling dictionary for en to C:\WINDOWS\TEMP\IE1FB45.tmp\Spelling_en.msu.
00:00.328: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.328: INFO: Extracted Hyphenation dictionary for en to C:\WINDOWS\TEMP\IE1FB45.tmp\Hyphenation_en.msu.
00:00.328: INFO: Trying to extract ID: 6128 (1033) as "IE10-support.cab"
00:02.668: INFO: Launched program to check hardware: "C:\WINDOWS\TEMP\IE1FB45.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\WINDOWS\TEMP\IE1FB45.tmp\HardwareBlockingList.xml"
00:02.699: INFO: Hardware support check succeeded. Installation will continue.
00:02.715: INFO: Windows 7 operating system detected.
00:02.715: INFO: Service pack major: 1
00:02.715: INFO: Service pack minor: 0
00:02.715: INFO: Service pack name: Service Pack 1
00:02.762: INFO: Version Check for (KB2670838) of C:\WINDOWS\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:02.762: INFO: Version Check for (KB2639308) of C:\WINDOWS\System32\Ntoskrnl.exe: 6.1.7601.18205 >= 6.1.7601.17727 (True)
00:02.762: INFO: Version Check for (KB2533623) of C:\WINDOWS\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:02.762: INFO: Version Check for (KB2731771) of C:\WINDOWS\System32\kernel32.dll: 6.1.7601.18229 >= 6.1.7601.17932 (True)
00:02.777: INFO: Checking for correct version of C:\WINDOWS\Fonts\segoeui.ttf.
00:02.777: INFO: Version Check for (KB2786081) of C:\WINDOWS\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:03.526: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:03.526: INFO: Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
00:03.682: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:08.736: ERROR: SQM Upload failed while uploading "C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
00:08.736: ERROR: SQM Upload failed while uploading "C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
00:08.752: INFO: Cleaning up temporary files in: C:\WINDOWS\TEMP\IE1FB45.tmp
00:08.877: INFO: Unable to remove directory C:\WINDOWS\TEMP\IE1FB45.tmp, marking for deletion on reboot.
00:08.892: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.031: Started: 2014/04/02 (Y/M/D) 08:10:22.122 (local)
00:00.031: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.031: Command line: "C:\WINDOWS\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x86.exe" /WSUS
00:00.047: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.047: INFO: Previous version of Internet Explorer: 9.0.8112.16540
00:00.047: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.047: INFO: ...and 10.1.0.0...
00:00.047: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.047: INFO: iexplore.exe version check success. Install can proceed.
00:00.062: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.094: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.109: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.140: INFO: Trying to extract ID: 6006 (0) as "IE10-neutral.Extracted.cab"
00:00.406: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.421: INFO: Extracted Spelling dictionary for en to C:\WINDOWS\TEMP\IE177C4.tmp\Spelling_en.msu.
00:00.421: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.421: INFO: Extracted Hyphenation dictionary for en to C:\WINDOWS\TEMP\IE177C4.tmp\Hyphenation_en.msu.
00:00.515: INFO: Trying to extract ID: 6128 (1033) as "IE10-support.cab"
00:02.402: INFO: Launched program to check hardware: "C:\WINDOWS\TEMP\IE177C4.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\WINDOWS\TEMP\IE177C4.tmp\HardwareBlockingList.xml"
00:02.558: INFO: Hardware support check succeeded. Installation will continue.
00:02.590: INFO: Windows 7 operating system detected.
00:02.590: INFO: Service pack major: 1
00:02.590: INFO: Service pack minor: 0
00:02.590: INFO: Service pack name: Service Pack 1
00:02.605: INFO: Version Check for (KB2670838) of C:\WINDOWS\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:02.605: INFO: Version Check for (KB2639308) of C:\WINDOWS\System32\Ntoskrnl.exe: 6.1.7601.18205 >= 6.1.7601.17727 (True)
00:02.621: INFO: Version Check for (KB2533623) of C:\WINDOWS\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:03.042: INFO: Version Check for (KB2731771) of C:\WINDOWS\System32\kernel32.dll: 6.1.7601.18229 >= 6.1.7601.17932 (True)
00:03.042: INFO: Checking for correct version of C:\WINDOWS\Fonts\segoeui.ttf.
00:03.042: INFO: Version Check for (KB2786081) of C:\WINDOWS\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:03.728: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:03.728: INFO: Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
00:04.009: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:09.157: ERROR: SQM Upload failed while uploading "C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
00:09.157: ERROR: SQM Upload failed while uploading "C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
00:09.157: ERROR: SQM Upload failed while uploading "C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
00:09.157: INFO: Cleaning up temporary files in: C:\WINDOWS\TEMP\IE177C4.tmp
00:09.391: INFO: Unable to remove directory C:\WINDOWS\TEMP\IE177C4.tmp, marking for deletion on reboot.
00:09.391: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.031: Started: 2014/04/02 (Y/M/D) 09:56:07.337 (local)
00:00.047: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.047: Command line: "C:\WINDOWS\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x86.exe" /WSUS
00:00.047: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.047: INFO: Previous version of Internet Explorer: 9.0.8112.16540
00:00.047: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.093: INFO: ...and 10.1.0.0...
00:00.093: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.093: INFO: iexplore.exe version check success. Install can proceed.
00:00.093: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.093: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.109: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.125: INFO: Trying to extract ID: 6006 (0) as "IE10-neutral.Extracted.cab"
00:01.014: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.061: INFO: Extracted Spelling dictionary for en to C:\WINDOWS\TEMP\IE148AB.tmp\Spelling_en.msu.
00:01.061: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.076: INFO: Extracted Hyphenation dictionary for en to C:\WINDOWS\TEMP\IE148AB.tmp\Hyphenation_en.msu.
00:01.076: INFO: Trying to extract ID: 6128 (1033) as "IE10-support.cab"
00:02.168: INFO: Launched program to check hardware: "C:\WINDOWS\TEMP\IE148AB.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\WINDOWS\TEMP\IE148AB.tmp\HardwareBlockingList.xml"
00:02.543: INFO: Hardware support check succeeded. Installation will continue.
00:02.558: INFO: Windows 7 operating system detected.
00:02.558: INFO: Service pack major: 1
00:02.558: INFO: Service pack minor: 0
00:02.558: INFO: Service pack name: Service Pack 1
00:02.574: INFO: Version Check for (KB2670838) of C:\WINDOWS\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:02.589: INFO: Version Check for (KB2639308) of C:\WINDOWS\System32\Ntoskrnl.exe: 6.1.7601.18205 >= 6.1.7601.17727 (True)
00:02.589: INFO: Version Check for (KB2533623) of C:\WINDOWS\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:02.589: INFO: Version Check for (KB2731771) of C:\WINDOWS\System32\kernel32.dll: 6.1.7601.18229 >= 6.1.7601.17932 (True)
00:02.605: INFO: Checking for correct version of C:\WINDOWS\Fonts\segoeui.ttf.
00:02.621: INFO: Version Check for (KB2786081) of C:\WINDOWS\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:03.338: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:03.369: INFO: Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
00:03.557: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:08.564: ERROR: SQM Upload failed while uploading "C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
00:08.580: ERROR: SQM Upload failed while uploading "C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
00:08.595: ERROR: SQM Upload failed while uploading "C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
00:08.595: ERROR: SQM Upload failed while uploading "C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup3.sqm" with error: 2147500036
00:08.595: INFO: Cleaning up temporary files in: C:\WINDOWS\TEMP\IE148AB.tmp
00:08.798: INFO: Unable to remove directory C:\WINDOWS\TEMP\IE148AB.tmp, marking for deletion on reboot.
00:08.814: INFO: Released Internet Explorer Installer Mutex
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However, the installation is successful if IE10 is manually installed via Windows Update.
What could be the issue with the SCCM push ?
Please help.
Thanks