I have a server running Small Business 2011. I am trying to update IE from 9 to 10 or 11. IE 10 is not showing up in my updates list, I already have the prerequsites installed for IE10 as well. I also have downloaded the IE10 installer directly from Microsoft but have been unable to successfully install it without error. Please help! We need IE10 for a certain web-based software we are using!!!
00:00.000: ====================================================================
00:00.000: Started: 2014/03/25 (Y/M/D) 09:45:22.032 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.000: Command line: "C:\Users\rjalden\Downloads\IE10-Windows6.1-x64-en-us.exe"
00:00.000: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.000: INFO: Previous version of Internet Explorer: 9.0.8112.16540
00:00.000: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.000: INFO: ...and 10.1.0.0...
00:00.000: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.000: INFO: iexplore.exe version check success. Install can proceed.
00:00.016: INFO: Operating System: Windows Server: 6.1.7601 (Service Pack 1)
00:00.016: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.016: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.016: INFO: Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:00.172: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.014: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1C9B0.tmp\Spelling_en.msu.
00:01.014: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.014: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1C9B0.tmp\Hyphenation_en.msu.
00:01.014: INFO: Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:01.467: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:01.763: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files
successfully downloaded and extracted for use.
00:02.309: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1C9B0.tmp\IE10-SUPPORT\IEXPLORE.EXE"
/CheckHardware "C:\Windows\TEMP\IE1C9B0.tmp\IE10-support\HardwareBlockingList.xml"
00:02.574: INFO: Hardware support check succeeded. Installation will continue.
00:02.574: INFO: Windows 7 operating system detected.
00:02.574: INFO: Service pack major: 1
00:02.574: INFO: Service pack minor: 0
00:02.590: INFO: Service pack name: Service Pack 1
00:02.684: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570>= 6.2.9200.16570 (True)
00:02.699: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll:
6.2.9200.16492 >= 6.2.9200.16492 (True)
00:02.699: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247>= 6.1.7601.17727 (True)
00:02.730: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll:
6.1.7601.18229 >= 6.1.7601.17617 (True)
00:02.746: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18229>= 6.1.7601.17932 (True)
00:02.762: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:02.762: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010>= 6.1.7601.18010 (True)
00:07.535: INFO: Waiting for 0 prerequisite downloads.
00:20.748: INFO: The neutral pack was successfully downloaded from the internet. Installation
will continue using the downloaded package.
00:20.764: INFO: No reboot logic message NrApiStart(0), lParam=0x000b28c8 returned 0x00000000.
00:21.872: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:21.872: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:21.872: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1C9B0.tmp\IE10-neutral.Downloaded.cab
00:21.903: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package
/packagepath:C:\Windows\TEMP\IE1C9B0.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
00:31.388: INFO: Process exit code 0x00000002 (2) [The system cannot find the file specified.
]
00:31.388: ERROR: Neutral package installation failed (exit code = 0x00000002 (2)).
00:31.419: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:31.419: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:31.466: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:31.466: INFO: Waiting for Active Setup to complete.
00:31.466: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:36.473: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:41.481: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:46.489: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:51.496: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:56.504: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:01.527: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:06.535: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:11.542: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:16.550: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:21.558: INFO: Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:26.565: INFO: Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:31.573: INFO: Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:36.581: INFO: Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:41.588: INFO: Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:46.611: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
01:56.221: INFO: Link clicked, opening URL in new window:'http://go.microsoft.com/fwlink/?LinkId=272316'
02:37.171: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
02:37.265: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1C9B0.tmp
02:37.296: INFO: Unable to remove directory C:\Windows\TEMP\IE1C9B0.tmp, marking for deletion
on reboot.
02:37.296: INFO: Released Internet Explorer Installer Mutex