Hello --
I have a clean install of Win7 Professional (32-bit).. installed Adobe Reader 9.. installed Win7 SP1 and all necessary and recommended updates.. updated Reader to v9.5.5 (this is the only/latest version supported by some of our company software).. There is nothing else installed on this machine.
The problem: When I open IE10, click on a pdf link (the pdf displays properly in the browser), click the Print icon in the upper-left, click Properties in the Print dialog, the Properties dialog comes up and then freezes. The tabs, buttons, and mouse pointer graphically change, but clicking does nothing. Clicking the underlying Print dialog box makes the Properties box flash, so it's not totally locked, but just unresponsive to clicks. The only way to close the dialog box is to stop the iexplore process in taskmgr. This happens with any printer selected (tested on local and network printers, and even MS XPS Doc Writer, and Fax).
I can save the pdf and print from Reader directly with no problem, and I understand that I can deselect "Display pdfs in browser" in Reader options, however, those workarounds won't satisfy the users.
I'm at a loss as to what could be causing this or how to proceed further in troubleshooting this.. Can anyone lend a hand please?
Thanks.