This will occur intermittently, but consistently. If a user is switching between emails or trying to download an attachment, Internet Explorer will stop responding and prompt you to "recover webpage." If you let it go for a few minutes, it may
respond finally, or may not and need to be recovered.
I have tried deleting browsing history and clearing the cache, running IE11 without addons, and fiddling with numerous settings. This only occurs on machines with a certain Group Policy, and the only difference in Internet Options Advanced settings is "Use
software rendering instead of GPU rendering" is checked on the affected machines, but not on my machine, where it works fine (though somewhat slow). Our Group Policy resets the Internet Options settings upon restarting, so I am not currently able to test
if this is the culprit without consulting the network admin first.
I have included the Windows Event Viewer logs for these errors if it helps.
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WEP Report:
Version=1
EventType=AppHangB1
EventTime=131770866477601048
ReportType=1
Consent=1
UploadTime=131770866477913048
ReportIdentifier=e5470c38-90da-11e8-8110-f0d5bf856d4d
IntegratorReportIdentifier=e5470c39-90da-11e8-8110-f0d5bf856d4d
Response.BucketId=3648401571
Response.BucketTable=283539371
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iexplore.exe
Sig[1].Name=Application Version
Sig[1].Value=11.0.9600.19081
Sig[2].Name=Application Timestamp
Sig[2].Value=5b2525f4
Sig[3].Name=Hang Signature
Sig[3].Value=183d
Sig[4].Name=Hang Type
Sig[4].Value=131072
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=183d5220b5ca71f7bf13c576af21224e
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=74b8
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=74b8815b448b8515eb3d66593f7d1380
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=183d
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=183d5220b5ca71f7bf13c576af21224e
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=74b8
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=74b8815b448b8515eb3d66593f7d1380
UI[3]=office365.com is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=-646565725/nBucketTable=283539371/nResponse=1/n
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Internet Explorer
AppPath=C:\Program Files\Internet Explorer\iexplore.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
Event Viewer Log:
Fault bucket 3648401571, type 283539371
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: iexplore.exe
P2: 11.0.9600.19081
P3: 5b2525f4
P4: 183d
P5: 131072
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\ST70\AppData\Local\Temp\WER27B0.tmp.appcompat.txt
C:\Users\ST70\AppData\Local\Temp\WER27E0.tmp.version.xml
C:\Users\ST70\AppData\Local\Temp\WER2810.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\ST70\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_iexplore.exe_93edc0613c1bf67010155595c2d53ac4e730fe_0d752aad
Analysis symbol:
Rechecking for solution: 0
Report Id: e5470c39-90da-11e8-8110-f0d5bf856d4d
Report Status: 0
Event Viewer Error:
The program iexplore.exe version 11.0.9600.19081 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: a90
Start Time: 01d424e748d11420
Termination Time: 0
Application Path: C:\Program Files\Internet Explorer\iexplore.exe
Report Id:
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