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Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to

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  • 09/21/18--09:00: Keeping up with the times
  • Microsoft forces IE or Edge to be our default browser, but it recommends Google Chrome when using their products.  Why are they unable to keep their products up-to-date with new technologies so we can continue to use their products seamlessly?

    Our company website and many online software products are designed using HTML.  They are not functionally compatible with Edge or IE and must also use Google Chrome.  Perhaps they should get out of the browser business completely if they can't keep up with the times.

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    Trying to be short but giving as much detail as possible.

    So we have to update to Windows 10.0.17134 as a corporation. When installing it on a few machines they all quickly experienced the same issue. IE 11 is not persisting cookies on the local intranet anymore. So nothing like saving what language a user is using, other user preferences. It does this in test, production and development environments. It is completely repeatable simply upgrade to Windows 10.0.17134, after the reboot, cookies are no longer persisted.

    Ok, so simple cookie. Written from site.

    Response.Cookies["AutoLogin"].Value = "true";
    Response.Cookies["AutoLogin"].Expires = DateTime.Now.AddDays(365);

    This site has been upgraded several time though out history originally a .net 1.1 site. But the above code has worked now for 18 years. Newer cookies I create the full cookie object and write it down in one response. Either way, this works in all windows versions prior to the one in the title and still works on all those.

    Now when I go to the site after upgrading the cookie is not there. No matter, if it is not there it will create the cookies again. I can see the cookies in the trace.axd file on the server and fiddler on the client after they have been created. They stay as long as the user has the browser open. The minute I close the browser and then reopen it. All cookies are gone. The are not in fiddler, they do not show up in the trace.axd on the server Cookies are completely blank.

    Now this is an intranet site. So the settings should be affected by the intranet zone. So I have messed with a ton of browser settings to see what I can do. If I do turn on protected mode in the local intranet zone. Cookies are persisted and saved just like before. However, I have other 3rd party internal sites that need to have this disabled so I can not leave it enabled. All prior versions of windows, IE etc protected mode is disabled. So something is off here. Something changed. 

    Now to muddy the waters a little more I am not sure why Microsoft does this. So Before the windows Update IE was version 11.611.16299.0 After the windows update, IE is back to 11.112.17134.0 so it seems upgrading windows actually downgraded IE.

    However, the Updated version is newer. When digging into what the difference is between version and updated version I did find that Updated version is security fixes only, where Version is functionality. No where can I find how to update the actual function version of IE to get back to the 11.611 of the prior version of windows. Windows Updates says I am up to date.

    Any help is greatly appreciated. I am not sure if it is the Version of IE that is the issue, if it is Cookie issue, like I said works in prior versions of windows, also works in Chrome and Netscape fine

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    this is a new laptop I bought and after a week I am getting messages upon powering up which startle me..."explorer.exe   group or resource is not in correct state to perform requested operation" . does this mean I have an error, or virus, or something wrong with windows? I have windows 10 but with a sticker saying windows 7. I stay in edge and have Norton security...thank you ingrid

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    When using the same website on a freshly imaged Windows 10 machine, when I go to "Save picture as" from right-clicking a picture in IE11 and Edge, it only allows me to save the picture as a PNG and BMP, but the picture is really a JPG.  Both Firefox and Chrome allow me to save it as a JPG.

    Any idea why IE and Edge will not allow me to save the image in the format it actually is like every other browser I try?

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    Yesterday computer asked to update my Abobe flash.  I needed to use it!

    I had no way of stopping that loaded with it was Anchor Free Inc. which is a faulty system of McAfee Safe connect?   I get rid of it!   Help please

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    I am trying to create a logon script for Windows 8.1 using vaultcmd for a few users that will populate web credentials.

    The command I'm using is formatted like this:

    vaultcmd /addcreds:"Web Credentials"

    /credtype:"Windows Web Password Credential"

    / /authenticator:password

    /resource:""/savedBy:"Internet Explorer"

    It creates the credentials in the Credential Manager, but they do not populate when I surf to the website.

    When I save the credentials using IE11, a file for the credentials is created in the same location, and the credentials look identical to ones created by vaultcmd in the Credential Manager.

    However, when I create the credentials with IE, they populate on the site and everything works as intended.

    What might I be doing wrong?

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    Whenever I try to open internet explorer on my laptop, I get the message - 

    Choose the program you want to use to open this file:iexplore.exe. When I click 'OK' it gives the screen showing iexplore.exe and a 'Run' button beside it. When I click on run nothing happens. Can you tell me what is the solution to this?






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    Hi there, 

    I am getting a random IE crash every so often with IE 11. Here is the error. 

    I have reinstalled IE 11, added it to  Data Execution Prevention, switched on software rendering instead of gpu rendering, tried to rename ntdl.dll (blue screened my pc), all to no avail. 

    Internet Explorer 11 version 11.0.9600.19129.

    Problem signature:
      Problem Event Name:BEX64
      Application Name:iexplore.exe
      Application Version:11.0.9600.19130
      Application Timestamp:5b7f2616
      Fault Module Name:StackHash_1dc2
      Fault Module Version:
      Fault Module Timestamp:00000000
      Exception Offset:0000000000000000
      Exception Code:c0000005
      Exception Data:0000000000000008
      OS Version:6.1.7601.
      Locale ID:6153
      Additional Information 1:1dc2
      Additional Information 2:1dc22fb1de37d348f27e54dbb5278e7d
      Additional Information 3:eae3
      Additional Information 4:eae36a4b5ffb27c9d33117f4125a75c2

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    I work as part of a IT team within a organization that has 200+ Windows 8.1 devices, recently we have been experiencing a problem when downloading files using Internet Explorer 11.

    You click the file to download (word document,PDF etc) and you get the yellow bar at the bottom asking you to open save etc but when you select any of the options nothing happens and this is becoming increasingly more common.

    I cant believe we are the only people to have this issue but i have searched and cant find any answers.

    I hope somebody can help us.


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  • 08/06/18--03:52: OST to PST
  • How can I convert OST file format to PST file format in MS Outlook?

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    Hi , 

    We have a SSO URL configured using Ping Federate 'Artifact' type authentication . Post login it renders blank page on IE version - 11.0.9600.19100 , Update Versions : 11.0.75(KB4343205) .

    However it works well with version IE 11.0.9600.19080 , Update Versions:11.0.70 (KB4339093) and on IE edge . 

    Could you please help to check what is causing the issue on IE version - 11.0.9600.19100 , Update Versions : 11.0.75(KB4343205)?

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    Hello Everyone,

    I've a problem with IE11 under Windows 10 1703.
    It happen that sometimes IE11 start to flicker.
    Already tried to set USE SOFTWARE RENDERING INSTEAD OF GPU RENDERING, but still the same issue.

    Disabling Protected Mode is not an option (the sec dep will not allow that).

    Any advice on what could be the cause/soluton to this problem?

    Thank you in advice

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    how i can uninstall or disable IE11 on Windows Server 2016?

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    Hello Everyone !

    i used to work with IE 9 and now after updating to 11 i got a problem

    in IE 9, the data that contains slash shows me vice versa, but when i updated to 11, the new one works well,

    unfortunately our users got used to work with vice versa information.

    I'm talking about Numbers.

    for example the number is 15/14 that IE9 shows you 14/15 and IE11 shows you 15/14

    i need to set IE11 to behave like IE9 in this case

     I met the local group policy but there is no option about it. 

    How can i resolve it ?

    Thank you all.

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  • 09/25/18--05:34: Can't set custom levels
  • I have a server 2016 server that a couple of the users cannot set a custom level of security in IE and they cannot add sites to the whitelist. I have looked and HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet
    Settings\Security_HKLM_Only keeps on getting reset to 1 from 0. I think this is happening when I open IE. I have looked through gpos, rsop, etc. I dont know what is causing this. Can someone help me?

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    This will occur intermittently, but consistently. If a user is switching between emails or trying to download an attachment, Internet Explorer will stop responding and prompt you to "recover webpage." If you let it go for a few minutes, it may respond finally, or may not and need to be recovered.

    I have tried deleting browsing history and clearing the cache, running IE11 without addons, and fiddling with numerous settings. This only occurs on machines with a certain Group Policy, and the only difference in Internet Options Advanced settings is "Use software rendering instead of GPU rendering" is checked on the affected machines, but not on my machine, where it works fine (though somewhat slow). Our Group Policy resets the Internet Options settings upon restarting, so I am not currently able to test if this is the culprit without consulting the network admin first.

    I have included the Windows Event Viewer logs for these errors if it helps.






    WEP Report:

    Sig[0].Name=Application Name
    Sig[1].Name=Application Version
    Sig[2].Name=Application Timestamp
    Sig[3].Name=Hang Signature
    Sig[4].Name=Hang Type
    DynamicSig[1].Name=OS Version
    DynamicSig[2].Name=Locale ID
    DynamicSig[22].Name=Additional Hang Signature 1
    DynamicSig[23].Name=Additional Hang Signature 2
    DynamicSig[24].Name=Additional Hang Signature 3
    DynamicSig[25].Name=Additional Hang Signature 4
    DynamicSig[26].Name=Additional Hang Signature 5
    DynamicSig[27].Name=Additional Hang Signature 6
    DynamicSig[28].Name=Additional Hang Signature 7
    UI[3] is not responding
    UI[4]=If you close the program, you might lose information.
    UI[5]=Close the program
    UI[6]=Close the program
    UI[7]=Close the program
    FriendlyEventName=Stopped responding and was closed
    AppName=Internet Explorer
    AppPath=C:\Program Files\Internet Explorer\iexplore.exe
    ReportDescription=A problem caused this program to stop interacting with Windows.

    Event Viewer Log: 

    Fault bucket 3648401571, type 283539371
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: iexplore.exe
    P2: 11.0.9600.19081
    P3: 5b2525f4
    P4: 183d
    P5: 131072

    Attached files:

    These files may be available here:

    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e5470c39-90da-11e8-8110-f0d5bf856d4d
    Report Status: 0

    Event Viewer Error: 

    The program iexplore.exe version 11.0.9600.19081 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: a90
     Start Time: 01d424e748d11420
     Termination Time: 0
     Application Path: C:\Program Files\Internet Explorer\iexplore.exe
     Report Id: 


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  • 09/25/18--20:09: IE not Google!
  • Windows 10 has made an obscure path to finding how to change my browser.  I have MS Edge opening with Google and want to change it for IE.  I select IE from the default apps list and it changes back to Google every time.  I uninstalled Google and no change.  Can someone help me with this?

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  • 09/26/18--00:47: Issue In IE 11
  • Hi,

    we have one web application and we implemented session management to prevent multiple login with same user name and password but i faced an issue where i opened three tab in IE in same session and tried to login with same username and password and i am able to login.

    Need your help. 

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    We had previously used a group policy preference to set the following registry value, which allows the opening of CHM or Windows Help files from network paths.  We also place the network paths in the Local Intranet zone in IE, although it should automatically detect it as local anyway.

    SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions\MaxAllowedZone (DWORD) = 1

    This works perfectly for all of our users, until we install KB4103727.  After this we get a, "Can't reach this page error" from our CHM files.

    I double checked the registry and the Local Intranet zone in IE and everything looks like it should.

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  • 09/21/18--09:00: Keeping up with the times
  • Microsoft forces IE or Edge to be our default browser, but it recommends Google Chrome when using their products.  Why are they unable to keep their products up-to-date with new technologies so we can continue to use their products seamlessly?

    Our company website and many online software products are designed using HTML.  They are not functionally compatible with Edge or IE and must also use Google Chrome.  Perhaps they should get out of the browser business completely if they can't keep up with the times.

older | 1 | .... | 413 | 414 | (Page 415) | 416 | 417 | .... | 485 | newer