The only problem I'm having with the computer is IE11 crashes frequently. I'm attempting to re-install IE11, after removal, installation fails. I've followed several forums resolutions and MS support articles to no avail. Reinstalling
the OS is an option but I'd like to determine the cause. I've summarized the attempted resolutions below:
- verified and installed prerequisites updates
- sfc /scannow
- reset winsock
- installed all updates directly from MS
- installed System Update Readiness Tool for Windows 7
- full offline installer
- mklink /D c:\Windows\SysNative c:\Windows\system32
- dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Extracted.cab /quiet /norestar
- dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
dism method produces the following log (c:\windows\ie11_main.txt)
00:00.000: ====================================================================
00:00.015: Started: 2016/07/19 (Y/M/D) 11:57:09.857 (local)
00:00.015: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.015: Command line: "C:\Users\admin\Downloads\IE11-Windows6.1-x64-en-us.exe"
00:00.015: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.031: INFO: Previous version of Internet Explorer: 8.0.7601.18571
00:00.031: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.031: INFO: ...and 11.1.0.0...
00:00.031: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.031: INFO: iexplore.exe version check success. Install can proceed.
00:00.031: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.031: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.031: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.031: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.359: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.359: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1D4FA.tmp\Spelling_en.msu.
00:00.359: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.374: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1D4FA.tmp\Hyphenation_en.msu.
00:00.374: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:01.154: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:01.903: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:01.981: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1D4FA.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1D4FA.tmp\IE11-support\HardwareBlockingList.xml"
00:02.090: INFO: Graphics Device Information: AMD Radeon HD 5450
00:02.090: INFO: Hardware support check succeeded. Installation will continue.
00:02.090: INFO: Windows 7 operating system detected.
00:02.106: INFO: Service pack major: 1
00:02.106: INFO: Service pack minor: 0
00:02.106: INFO: Service pack name: Service Pack 1
00:02.121: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:02.121: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:02.121: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.23455 >= 6.1.7601.21863 (True)
00:02.137: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23455 >= 6.1.7601.21728 (True)
00:02.137: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.23455 >= 6.1.7601.22045 (True)
00:02.137: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:02.153: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:02.153: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:02.199: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
00:35.833: INFO: Waiting for 0 prerequisite downloads.
00:37.487: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:37.487: INFO: Waiting for 0 language pack downloads.
00:37.487: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:37.565: INFO: No reboot logic message NrApiStart(0), lParam=0x004827e0 returned 0x00000000.
00:38.267: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:38.267: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:38.267: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1D4FA.tmp\IE11-neutral.Downloaded.cab
00:38.282: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1D4FA.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
00:46.644: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]00:46.644: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
00:46.660: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:46.660: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:46.691: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:46.691: INFO: Waiting for Active Setup to complete.
00:46.691: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:51.699: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:56.769: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:01.761: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:06.768: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:11.823: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
01:18.562: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
01:18.593: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1D4FA.tmp
01:18.609: INFO: Unable to remove directory C:\Windows\TEMP\IE1D4FA.tmp, marking for deletion on reboot.
01:18.624: INFO: Released Internet Explorer Installer Mutex
Jason Shick