Hi All,
This questions has been asked 1000 times, but nothing I've read and tried works to upgrade to IE 11. We have approx. 30 HP laptops that cannot install/upgrade to IE 11. This includes upgrading to IE 10 as well. Will not install on
either Win 7 x64 or x86.
Installation gets to the end, but fails with "Install could not be finished".
Errors Codes: 9c47 and 9c59
I have tried the following.
- Ran the Win 7 Readiness Tool for x86 and x64
- Tried removal of any existing IE packages with DISM. Access Denied.
- Shut off and removed antivirus protection
- Clean-boot, then attempt to install.
- Looked at IE install logs. Nothing stood out.
- Upgrade or install IE 11 via, download quick installer, full installation, Windows Updates and WSUS. Originally sent out via WSUS.
- Updated laptop video driver. Sounds weird but actually was able to see a notice saying, "...the following programs need to be shutdown...", with a list of programs to close. Not viewable before updating the video
driver.
- sfc /scannow
- Reset Software Distribution folder
- Started win installer, win module installer, and win updates services. Ran install and got same failure.
Rebuilding one of our laptops takes 2-3 days due to drive encryption requirements and specialized software needs to be installed manually by each user.
Anything else I can check?
Thanks,
Vince