Greetings fellow Windows enthusiasts,
I was asked to update our Windows 2008 R2 server from IE 10 to IE11, and it will not install properly. I have looked up several solutions to this issue, so far nothing has worked.
I disabled McAfee HBSS in safe mode, restarted the PC and tried to run Windows Update managed by a WSUS server. The update gets approved and pushed out to the 2008 R2 server. It downloads IE11, tries to install, then fails/errors-out at the last
second. I have tried this a few times, rebooted and either get error code 9C47 or 9C49.
Some of the fixes I have tried:
- I turned of internet connectivity and the anti-virus, that did not work
- I tried the Windows Update repair tool, that did not work
- I tried the Windows System Readiness tool, that did not work
- I tried to scan the system files for errors with sfc /scannow
and that did not work
- I tried installing the other updates first, restarting and it still fails
- I removed the server from WSUS and re-added it and it will not update
- I tried the stand-alone IE11 installer, and it fails at the very last step and then gives me an error with a link to troubleshoot IE installations
- I have uninstalled IE10, and now am totally stuck with the absolutely horrible experience of IE9
- SURT returns no errors
- SFC returns no errors
Technical information:
I have checked the Windows Update log file, the last errors that I found were as follows:
2015-10-22 11:24:22, Info CSI 0000000b@2015/10/22:15:24:22.838 CSI Transaction @0x1be4050 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195}
with flags 00000002 and client id [117]"TI1.30477533_3071408372:2/Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428"
2015-10-22 11:24:22, Info CBS Exec: Resolving Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428,
Update: Internet-Explorer-amd64
2015-10-22 11:24:22, Info CBS Exec: Resolving Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428,
Update: Internet-Explorer-amd64, PinDeployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974
2015-10-22 11:24:22, Info CSI 0000000c Performing 1 operations; 1 are not lock/unlock and follow:
AddCat (14): flags: 0 catfile: @0x25b6518
2015-10-22 11:24:22, Info CSI 0000000d Performing 1 operations; 1 are not lock/unlock and follow:
Stage (1): flags: 8 app: [Microsoft-Windows-InternetExplorer-Deployment, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral,
PublicKey neutral]) comp: (null) man: @0x25b6488
2015-10-22 11:24:22, Info CSI 0000000e Stage component failed, manifest does not match previously staged manifest for identity
2015-10-22 11:24:22, Error CSI 0000000f@2015/10/22:15:24:22.901 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_transact.cpp(1370): Error STATUS_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT
originated in function CCSDirectTransaction::StageComponent expression: (null)
[gle=0x80004005]
2015-10-22 11:24:22, Error CSI 00000010 (F) STATUS_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT #71296# from CCSDirectTransaction::OperateEnding
at index 0 of 1 operations, disposition 2[gle=0xd015001c]
2015-10-22 11:24:22, Error CSI 00000011 (F) HRESULT_FROM_WIN32(ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT) #70672# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags
= 0, a = Microsoft-Windows-InternetExplorer-Deployment, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral,
cb = (null), s = (null), rid = [115]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.Internet-Explorer-amd64", rah = (null), manpath = [188]"\\?\C:\Users\ADMINI~1\AppData\Local\Temp\E4553BC5-E188-42A1-ABAB-26327DF15B46\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974.manifest",
catpath = [173]"\\?\C:\Users\ADMINI~1\AppData\Local\Temp\E4553BC5-E188-42A1-ABAB-26327DF15B46\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.cat", ed = 0, disp = 0)[gle=0x80073715]
2015-10-22 11:24:22, Info CBS Failed to pin deployment while resolving Update: Internet-Explorer-amd64 from file: \\?\C:\Users\ADMINI~1\AppData\Local\Temp\E4553BC5-E188-42A1-ABAB-26327DF15B46\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974.manifest
[HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-10-22 11:24:22, Info CBS Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428,
Update: Internet-Explorer-amd64 [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-10-22 11:24:22, Info CBS Failed to resolve execution update. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-10-22 11:24:22, Error CBS Failed to resolve execution package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428
[HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-10-22 11:24:22, Info CSI 00000012@2015/10/22:15:24:22.948 CSI Transaction @0x1be4050 destroyed
2015-10-22 11:24:22, Info CBS Perf: Resolve chain complete.
2015-10-22 11:24:22, Info CBS Failed to resolve execution chain. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-10-22 11:24:22, Error CBS Failed to process single phase execution. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-10-22 11:24:22, Info CBS WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428,
status: 0x80073715, failure source: Resolve, start state: Absent, target state: Installed, client id: DISM Package Manager Provider
2015-10-22 11:24:22, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-10-22 11:24:22, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2015-10-22 11:24:22, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without
it...
2015-10-22 11:24:23, Info CBS Reboot mark refs: 0