Hello Fellow Technicians,
I was wondering if you could assist me with an issue that I am experiencing with our IE11 upgrade.
We are upgrading IE11 (via SCCM 2012 R2) to our Win 7 Pro x64 machines that are currently running IE9. We used the IEAK to create the package that SCCM deployed and are now running into an issue whereby following the deployment, users are
logging on to the desktop and are met with the following message:
"IE Per User initialization has stopped working". Close the Program
Explorer.exe is not running as there is no taskbar and the desktop is not loaded.
If the user clicks on "Close the Program" then the loading continues and Explorer.exe kicks in and the desktop loads normally. IE11 then appears to function normally. However given that the message appears for any user that it's deployed
to we cannot continue with our deployment in it's current form.
Procmon cannot be run as Explorer.exe hasn't launched for me to be able to capture it. The message is literally there straight after the logon splash screen disappears and the desktop attempts to load.
Troubleshooting steps I have tried so far:
- Changed the Install behavior on SCCM so to install "As the user", "Whether or not the user is logged on" and "Only when the user is logged off" = All still get the issue.
- Deployed as a task sequence with 2 reboots at the end = Still get the issue
- Used the native IE11 Setup.exe with the /passive /norestart switch = Still get the issue.
- Installed manually using the native IE11 Setup.exe = Still get the issue
- Manual install using the native IE11 Setup.exe on to a Vanilla Win 7 Pro x64 image (with no updates or additional software) = Still get the issue
In the event log the following message appears:
Faulting application name: ie4uinit.exe, version: 11.0.9600.17728, time stamp: 0x550254a0
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18847, time stamp: 0x554d7df1
Exception code: 0xc0000005
Fault offset: 0x0000000000001a93
Faulting process id: 0x7a0
Faulting application start time: 0x01d0af54a7dd1631
Faulting application path: C:\Windows\System32\ie4uinit.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: e5bdfdb3-1b47-11e5-9cbb-000c29ae385f
Because we use some security products I have been able to ascertain that literally a second before the error in the event log the following command is run:
Command Line: "C:\Windows\System32\cmd.exe" /D /C start C:\WINDOWS\system32\ie4uinit.exe -ClearIconCache
After doing lots of searches on the interweb, I came across a post that suggested deleting the following keys:
HKLM\Software\Microsoft\Active Setup\Installed Components\{2D46B6DC-2207-486B-B523-A557E6D54B47}
And the 32-Bit equivalent key as well.
I did this after IE11 had installed and the machine rebooted but BEFORE the user logged on. The prompt disappeared but IE11 didn't behave as it should do (we use GPO to set the homepage but IE11 was ignoring this and going straight to MSN), so we cannot
use this as a solution.
Has anyone else run into the same problem out there? I am drawing a blank here.
Andy
