Hey Folks,
Wondering if there is someone who can pinpoint an issue we're having rolling out Internet Explorer v11 for Windows 7 at my company?
Situation is that we approved it in WSUS Monday (07/07) and it proceeded to fail installing on PCs royally.
Did some digging and found prerequisite info here: http://support.microsoft.com/kb/2847882/en-us . Have followed this and used my own PC as a testbed. Missing were the "Platform Update" (2670838) and supposedly the "Segoe
UI symbol font" (2729094). Installed the platform update without incident. However, when attempting to install the symbol font, the standalone installer informed me that the update was already installed. Can find nothing about it listed in my installed
updates - AND the IE v11 installer complains that the font update is missing.
Took things a little further and used the /uninstall switch of 2729094 standalone package to remove from Windows whatever it thought was present. Then the installer proceeded to install this update, rebooted, and it is now in the list of installed updates.
Below is the most recent snippet I have from C:\Windows\IE11_main.log. I did note the the KB2729094 package seems to be a "v2". wondering if that add'l info
in its string is somehow throwing off the IE v11 installer?
Have not yet looked into the WMI message below, but wanted to post this out there in hopes that the answer exists... thanks!!
-Tom W.
00:00.000: ====================================================================
00:01.170: Started: 2014/07/08 (Y/M/D) 18:19:46.399 (local)
00:01.232: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:01.279: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x86-en-us.exe" /WSUS
00:01.341: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:01.435: INFO: Previous version of Internet Explorer: 9.0.8112.16555
00:01.529: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.575: INFO: ...and 11.1.0.0...
00:01.607: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.638: INFO: iexplore.exe version check success. Install can proceed.
00:01.669: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:01.700: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.747: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.794: INFO: Trying to extract ID: 6006 (0) as "IE11-neutral.Extracted.cab"
00:03.307: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:03.541: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE13D3E.tmp\Spelling_en.msu.
00:03.572: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:03.619: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE13D3E.tmp\Hyphenation_en.msu.
00:03.666: INFO: Trying to extract ID: 6128 (1033) as "IE11-support.cab"
00:04.524: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE13D3E.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE13D3E.tmp\HardwareBlockingList.xml"
00:05.772: INFO: Hardware support check succeeded. Installation will continue.
00:05.803: INFO: Windows 7 operating system detected.
00:05.834: INFO: Service pack major: 1
00:05.881: INFO: Service pack minor: 0
00:05.928: INFO: Service pack name: Service Pack 1
00:05.975: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:06.006: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:06.037: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18409 >= 6.1.7601.17727 (True)
00:06.084: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:06.115: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:06.162: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:06.193: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:06.256: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:06.302: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:06.349: WARNING: WMI Query verification of the prerequisite download packages failed. Error: 0x80041001 (2147749889)
00:06.396: INFO: KB2729094 could not be download is not installed.
00:06.458: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:06.474: INFO: Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
00:06.552: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE13D3E.tmp
00:06.630: INFO: Unable to remove directory C:\Windows\TEMP\IE13D3E.tmp, marking for deletion on reboot.
00:06.708: INFO: Released Internet Explorer Installer Mutex
JTW